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CANCELLATION POLICY

Booking and Cancellation Policy:

  • Cancellation : Free cancellation up to 7 days before arrival (except WelcomHeritage Parv Vilas Resort & Spa, Kasauli). Bank charges applicable in case of any refund.  Full reservation amount will be charged in case of a no show or cancelled after the 7 days of check in date.
  • All the booking made using No Cost EMI are non-refundable.
  • Free cancellation up to 15 days before arrival for WelcomHeritage Parv Vilas Resort & Spa, Kasauli.
  • Our standard cancellation policy does not apply on WelcomHeritage Golf View, Pachmarhi.
  • Group Bookings : Reservations for 3 or more rooms are considered group bookings. These bookings require changes to be made at least 7 days in advance.

    • Hotel-wise Black Out Period (Non-Refundable Dates):

    WH Balsamand Lake Palace
    • 2nd October'26 to 5th October'26
    • 7th November'26 to 16th November'26
    • 20th December'26 to 5th January'27
    WH Badi Kothi
    • 20th December'26 to 5th January'27
    WH Natraj
    • 2nd October'26 to 5th October'26
    • 20th December'26 to 5th January'27
    WH Arka Resort
    • 2nd October'26 to 5th October'26
    • 20th December'26 to 5th January'27
    WH Santa Roza
    • 2nd October'26 to 5th October'26
    • 20th December'26 to 5th January'27
    WH Maharani Bagh
    • 2nd October'26 to 5th October'26
    • 7th November'26 to 16th November'26
    • 20th December'26 to 5th January'27
    WH Connaught House
    • 2nd October'26 to 5th October'26
    • 7th November'26 to 16th November'26
    • 25th December'26 to 2nd January'27
    WH Jungle Home
    • 20th December'26 to 5th January'27
    WH Tarangi Ramganga
    • 2nd October'26 to 5th October'26
    • 20th December'26 to 5th January'27
    WH Akashganga
    • 2nd October'26 to 5th October'26
    • 20th December'26 to 5th January'27
    WH Fernhills Royal Palace
    • 2nd October'26 to 5th October'26
    • 20th December'26 to 5th January'27
    WH Parv Vilas
    • 2nd October'26 to 5th October'26
    • 20th December'26 to 5th January'27
    WH Tadoba Vanya Villas
    • 2nd October'26 to 5th October'26
    • 20th December'26 to 5th January'27
    WH Elysium
    • 2nd October'26 to 5th October'26
    • 20th December'26 to 5th January'27
    WH Tarangi Ramganga Resort, Corbett,
    • 2nd - 4th October 2026

    Additional Information:

  • Refunds : Applicable bank charges may be deducted from refunded amounts. Gateway or bank charges of 2–5% are non-refundable in case of booking cancellation.
  • Non-refundable Periods : Bookings made during long weekends, festivals, citywide sold-out dates, and blackout periods (city sold-out dates, festivals, Christmas & New Year's) are non-refundable and non-changeable. Dates between 20th December to 2nd January are considered blackout periods, and non-refundable periods.
  • New Year's Eve Gala Dinner : A mandatory Gala Dinner fee applies to all WelcomHeritage Hotels & Resorts guests on New Year's Eve

    • CHILD POLICY

  • Complimentary stay for two children upto 5 years of age on room only basis without extra bed.
  • Extra bed will be charged for children above 5 years.