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1. Our standard cancellation policy is 7 days before the arrival date at the hotel, applicable only to the best available rates. 

2. Our standard cancellation policy is 15 days before the arrival date at the hotel for WelcomHeritage Glenview Resort, Kasauli, WelcomHeritage Grand, Srinagar, and WelcomHeritage Gurkha Houseboats, applicable only to the best available rates. 

3. All the bookings made using website-exclusive offers, discounts, and promo codes are non-cancelable and non-refundable. However, in special cases, a one-time amendment can be done. In a general scenario, a 100 percent cancellation charge will be applicable.

4. If case of a non-refundable booking, our guests can request a date change once. This change in date may incur an extra charge based on the ongoing tariff of the property. 

5. In case of a no-show or cancellation is done after the expiration of the 7th day of arrival on the Best Available Rate, full retention will be charged.

6. All the bookings made during the long weekends, city sold-out, and black-out periods such as festivals, Christmas & New Year period (20th December - 3rd January) are non-refundable and non-amendable. Mandatory Gala Dinner charges are applicable during New Year's Eve for all the WelcomHeritage Hotels & Resorts. 


  • Complimentary stay for two children upto 5 years of age on room only basis without extra bed.
  • Extra bed will be charged for children above 5 years.